Frequently Asked Questions (FAQ)
The EPLAN Cloud and the customer data are hosted and stored in the EU.
If you have trouble to connect from the EPLAN Platform, check if your current operating system is supported. To EPLAN Help.
It is possible your Firewall is blocking URLs. To solve this issue, please ask your IT Department to unblock the following URLs:
EPLAN Data Portal
EPLAN eVIEW AR
Master Data Import
RiPanel Processing Center Layout
EPLAN operates a comprehensive security system for its cloud solution. EPLAN has an IMS which is a core component of the EPLAN Security and Operations department.
Our database systems are subject to cyclic firedrill exercises. Here the disaster recovery senarios are tested. Should such a scenario occur, the data will be recovered as quickly as possible.
In the event of a security incident, a Computer Emergency Response Team (CERT) will be formed by the SecOps team. The team will create physical and digital war rooms and coordinate activities through a single point of contact. The CERT team will search for the cause of the incident and find a solution. This remedy will be delegated to those responsible and quickly implemented.
Business continuity management for EPLAN Cloud is provided by Digital Platform Management and based on it recovery concepts implemented in the SecOps department.
Yes, from existing backups of EPLAN eVIEW and EPLAN eBUILD, executable versions are created via recovery tests.
All data stored by EPLAN on behalf of customers have strong security and control functions for isolating customer data from each other. EPLAN Storage uses an Active Directory that offers data-based access controls.
EPLAN is responsible for patching. Our customers are informed before planned software updates if we expect downtime.
EPLAN encrypts data during transport with TLS 1.2 and uses the https - protocol with authorization keys for all communication.
EPLAN automatically detects and identifies weak points during deployment. All applications are checked at regular intervals by manual penetration tests by internal and external auditors.
Within the regular development cycles, the applications are subjected to comprehensive code reviews. The penetration tests are used for security monitoring. As best practices and standard procedures, penetration tests are performed to create software that offers the least possible attack surface to attackers, especially if confidential or personal data is stolen. Security audits for software products are conducted regularly during development and production. Security measures for data import and export as well as for data access via APIs are described in the corresponding performance or product descriptions.
For the parts EPLAN provided by our cloud provider, the provider controls the physical components. The provider designs, builds, and operates data centers in a manner that strictly controls physical access to the areas where your data is stored. The provider understands the importance of protecting your data and is committed to protecting the data centers where your data resides.
We are subject to European law. The data will be stored in Europe. Where possible, data will not be disclosed to law enforcement authorities. Data requests from third parties will be rejected as far as legally possible. Should there be a request for administrative assistance within the framework of the Cloud Act, we would inform the owner of the requested data directly.
The data will be deleted after a certain period of time, but the customer will be warned in advance. The period is defined in the service descriptions. Depending on the legal requirements and the cloud product used, the customer can either export his data himself or have it exported ("take out").
We do it for you! EPLAN automatically updates all the apps without affecting your work. We make sure your data remains available and compatible both during and after updates so there is no disruption caused.
We will not remove existing functionality via app updates, however we periodically increase the value of our apps through new features and improved functionalities.
We are committed to maintain the compatibility between EPLAN on premise and EPLAN Cloud Solutions as much and as long as possible. Nevertheless, there may be rare exceptions that require the installment of a service pack or hotfix, in which case, this will be announced with a reasonable notice period. The details about dependencies to EPLAN on premise releases and potential update cycles can be found in the individual product performance descriptions and Service Level Agreements (SLAs).
If you are logged in, click on your name at the top right of the navigation bar and click on the "Organizations" tab. In the overview "switch organisation" you can see which organisations you belong to. Click on the information icon "i" of the respective organisation to see the main administrator.