EPLAN Cloud Data Privacy


Use of third-party components, agreement on commissioned data processing and use of open-source components

Which third-party providers does EPLAN use in the online environment (website / cloud etc.)?

EPLAN uses certain third-party providers (sub-processors) who process personal customer data on behalf of EPLAN for various purposes. In accordance with Article 28 of the EU General Data Protection Regulation (GDPR), the processing of personal data by third-party providers must be based on a contractual agreement between EPLAN and the third-party supplier. What exactly must be regulated in such commissioned data processing agreements is also defined in Article 28 of the GDPR.

All third-party providers that process personal data on behalf of EPLAN in connection with the use of the EPLAN Cloud are listed below. Corresponding order data agreements (AV agreements) have been concluded in advance with all third-party providers commissioned by EPLAN to process personal data.

NameTransmitted dataIntended usePlace of processing
MicrosoftUser database, uploaded filesCloud hosting service, data storageEurope (EU)
Adobe Inc.Name, email address, positionIndividualization of access to the websiteEurope (EU)
Adobe Inc.Salutation, name, email address, company, country, language, position*, department*,
industry* (*voluntary)
Provision of eLEARNING via Adobe Learning
Manager (after active user consent)
Europe (EU)
HubSpotInformation on the user's browser historyAnalysis to optimize the user experienceEurope (EU)
TwilioEmail address, last nameAutomated email dispatchEurope (EU), USA
Google AnalyticsBrowser information
(language, resolution, installed plug-ins, type, time zone, duration, previous page)
Analysis to optimize the user experienceEurope (EU), USA
SalesforceEmail address, nameContacting EPLAN (support)Europe (EU)


What is open-source software?

The term open-source refers to software whose source code is freely accessible to the public, and where modification and use are generally permitted and desired. In most cases, open source software can be used free of charge if the license conditions are complied with.

How EPLAN uses open-source software components

EPLAN uses various open-source software components for locally installed solutions and for cloud solutions. Regular checks of the applied components ensure the highest possible level of safety and availability of our solutions. The selection, use and security of open source software components is regulated and verified by our software development process.

For information and a list of the open-source software components used, see the Help section for locally installed solutions and for cloud solutions here.