EPLAN Cloud Support


Comprehensible responses to frequently asked questions.

Frequently Asked Questions (FAQ)

Rittal ePOCKET

With the digital circuit diagram Rittal ePOCKET, your machine and plant documentation is always up to date. And directly available from any device, anytime, anywhere. This accelerates your processes along the entire value chain and saves you valuable time.

Anyone who is registered in the EPLAN Cloud and has a qualified Rittal enclosure with a Rittal QR code for activation can use Rittal ePOCKET.

Currently qualified Rittal enclosures are Rittal enclosures of the model series VX 25, VX SE, AX and KX. These have a unique Rittal QR code from factory via which the activation can be performed.

Rittal ePOCKET is visible directly in the start screen of the EPLAN Cloud environment for every registered user from the launch date and can be started there.

To activate and create a machine documentation, a qualified Rittal enclosure incl. Rittal type plate QR code is required.

After logging in to the EPLAN Cloud environment and accessing the Rittal ePOCKET service, scan the type plate QR code of your qualified Rittal enclosure from within Rittal ePOCKET. After validation of the QR code, a machine or system documentation will be unlocked for you. In the following dialogs you can create the project with all information.

Rittal ePOCKET is a browser-based application and it can be accessed via Internet browsers in the current versions. The supported Internet browsers can be looked up in the general EPLAN Cloud FAQs.

Rittal ePOCKET can only be used with a qualified Rittal control cabinet. After activating a machine or system documentation using the Rittal type plate QR code, you can test the Rittal ePOCKET machine or system documentation free of charge for a period of 6 months. After that, an annual fee is due for each machine or system documentation.

If you would like to continue using the respective Rittal ePOCKET machine or system documentation after the test phase, you will receive a request from us before the end of the test phase to enter payment-relevant data and information on the payment process and handling. After entering this data, the Rittal ePOCKET machine or system documentation remains activated.

If you are not interested in continuing to use the Rittal ePOCKET after the trial period, you do not need to do anything. The test phase for the respective machine or system documentation will expire after the trial period automatically. After the test phase has expired, the machine or system documentation will still be available for download for one month. 

Yes, the Rittal ePOCKET supports adding of multiple Rittal type plate QR codes from different control cabinets. 

No, unfortunately this is currently not possible. An original Rittal QR code is always required for this. 

A detailed explanation of the roles and access rights can be found under the following link in the EPLAN Help.